We want you to be completely satisfied with your purchase. If something isn’t right, here’s how returns and refunds work on SensatoTrade.
Most products can be returned within 7 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
Non-returnable: Perishables, personal care (opened), customized items, and digital downloads.
Once inspected, refunds are processed within 5–10 business days.
Report damaged or defective products within 48 hours of delivery with photos. We’ll arrange a free replacement or full refund.
Go to your Orders page and select the relevant order.
Click "Request Return" and provide a valid reason.
The vendor will review and approve within 2 business days.
Ship the item back using the provided return instructions.
Return shipping costs are borne by the buyer unless the item was defective, damaged, or incorrectly shipped. In those cases, the vendor covers all return shipping expenses.